Be sure to examine your bill
Can a restaurant take it upon itself to add a predetermined service fee - usually 10 percent of the value of the consumed items - to every bill?
Examine restaurant bills
Beware, if a service fee is included, you may pay the gratuity twice…
Beware of grey iPhone imports
The launch of the latest iPhone always provides Consumer Watch with a perfect opportunity to discuss the issue of grey imports.
Do you know your boerie?
If you were among the millions of South Africans who celebrated Heritage Day this week with a braai, what did you have sizzling above the coals?
Car repairs is a risky business
"Dear customer, please be advised that if you prove to be difficult, the staff reserve the right to slap you. "
Car repair is risky business
Who is responsible when your vehicle is damaged at or by the dealership?
Hang on to your till slip
It’s not a good idea to expect customers to use their proof of purchase to enter a competition
Happy ending at last
Struggle to get insurance payout results in major miscommunication
Different quality and a different smell
To Diane Macpherson of Lucia Lucia, KwaZulu-Natal, the 500ml bottle of Johnson's baby lotion in her local Dis-Chem looked just like any other she'd bought for her ...
Planned class-action case for R699-ers
The 699-ers will have to wait for an undisclosed period of time to find out if the high court in Port Elizabeth will certify a class action against the banks that ...
Holes in R699-ers’ class action could torpedo case
Buyers need to have proof of expense details provided to banks
Unwanted withdrawals? Check your till slip
Do you check your supermarket till slip, or just toss it without a glance?
NCR issues compliance notice
Finally a regulator has announced it is doing something about the now notorious "R699 per month" car scheme, which imploded earlier this month, leaving thousands ...
Strange case of too many enquiries
The saga now commonly referred to as "the six-nine-nine cars" is far from over, and I'm busy investigating a few humdinger cases involving grossly inaccurate information ...
Consumers taken for a ride
The Satinsky "new car from R699pm" car scandal shows no signs of abating, as the focus turns to the possibility that many consumers' financial details were altered ...
Consumer Alert
There’s little recourse for customers unhappy with R699 new car deal
Those slabs, they keep a-shrinking
It was in 2009 that some variants of Cadbury’s Dairy Milk slabs shrank – from 100g to 90g in the case of the smaller slabs and the “superslabs” from 200g to 180g. ...
What’s the biggest online advert scam?
According to Gumtree, the biggest online scam at the moment is the one involving a fake rental agent.
Check your statements
Fraud is rife, which is why you should question strange debits
Water in fuel tanks mystery
Customers point at contaminated diesel from same station, but can’t prove their claims
Slick label on sunflower oil has reader 100% misled
Most of us have bought a product by mistake at some point, having mis-read the label: the wrong variant of a pack of biscuits, for example, or conditioner instead ...
Easy credit, hard lesson
Can it be right for an unemployed woman to be issued a credit card?
The prescribed debt industry takes a knock
Home loans and state debt take 30 years to lapse