As part of efforts to set new standards in customer service within the airline industry and seeking innovative ways to offer added value to its passengers, FlySafair announced that the launch of innovative aircraft tracking feature on its mobile app.
According to the low-cost carrier, this new feature allows customers to monitor their plane in near real-time prior to take-off. This unprecedented addition stands as a significant milestone, providing passengers with enhanced confidence and control over their travel itinerary.
The new functionality enables FlySafair app users to track the designated aircraft for their journey in the hours leading up to departure.
As the aircraft approaches the departure airport, users can receive updates regarding its movements, including landing times and any schedule adjustments.
This feature also equips travellers with essential information to better coordinate their travel arrangements, ensuring they stay informed about expected boarding and arrival times.
The app feature also allows a sharing function, whereby travellers can share their location with loved ones and keep them up to date on their trip progress.
Kirby Gordon, Chief Marketing Officer at FlySafair, emphasised the airline's commitment to prioritising customer experience.
“At FlySafair, we are focused on providing an exceptional service to our passengers. The new plane tracker feature on the app supports this commitment to put our customers first, providing them with the information they need to feel in control of their journey,” said Gordon.
He added that the airline recognises that travel can be at times stressful, so offering real-time updates on the aircraft’s location helps reduce some of that uncertainty, and enhances the overall travel experience.
“By using cutting-edge technology, FlySafair is empowering customers with access to relevant information to plan their journey. We’re proud to be the first airline in South Africa to offer this transparency to our passengers," Gordon added.
The new plane-tracking feature is accessible via FlySafair’s mobile app, which is available for download on both iOS and Android devices. The platform provides a faster way for customers to search, book, and manage all flights directly.
“Our aim is to make flying as seamless and enjoyable as possible, and we believe that the app’s new feature will make a positive impact on how our customers experience their travel with us,” he said.