Flight Centre Travel Group (FCTG) announced that it would be taking immediate steps to assist affected customers after Air Belgium announced that it would cease all passenger flights effective October 3.
Euan McNeil, managing director of FCTG South Africa said the company was aware of the inconvenience and stress caused by this sudden change and would be supporting its customers to ensure minimal disruption.
Flight Centre revealed that it had been unable to reach Air Belgium for rebooking options, however, it would offer a credit to the value of the original Air Belgium booking towards new travel bookings for affected customers, regardless of how they made their flight booking with FCTG.
“This ensures that our customers can continue to travel as planned,” said McNeil.
The travel management group said for customers who were currently in their destination and affected by this event, it was extending its full support.
“We are doing everything we can to assist our customers who are in destination. Our team is ready to provide immediate assistance,” said McNeil.
FCTG also encouraged customers affected by Air Belgium’s withdrawal from carrying passengers to contact their travel expert or travel manager directly for support and rebooking options and for bookings made on Flight Centre’s website, to contact 0877 40 51 05.
“Flight Centre Travel Group appreciates our customers’ patience and understanding as our team works to assist impacted travellers as smoothly as possible,” said McNeil.